Frequently Asked Questions
How long do personalised orders take?
Most personalised orders are dispatched within 3–5 working days, depending on the product and design.
What materials can I use?
Yes, our decorating tools are designed for fondant, sugar paste, modelling chocolate and similar confectionery materials.
Where can I find product details?
Please check each product listing for sizing, materials, care instructions and personalisation details before ordering.
Do you deliver throughout the UK?
We deliver across the UK. Delivery options and prices are shown clearly at checkout.
What if there’s an issue with my order?
Contact us promptly with your order number, and we’ll do our best to help.